Refund & Returns Policy

Last Updated: September 15, 2025

At Bonsai Cha, we stand behind the quality of our products. Please review our updated refund and return terms below.

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1.  Returns & Exchanges - Appliances

• We offer a 30-day return or exchange policy from the date of purchase for Bonsai Cha Chasens (Matcha Makers).

• Items must be unused, in original packaging, and in resalable condition.

• Returns requested after 30 days will not be accepted.

• Return processing may take up to 14 business days from the date we receive your item.

If you received a defective or damaged item, we will replace it at no cost, provided it is returned in original packaging.

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2.  Bulk & Wholesale Orders

All bulk/wholesale orders are FINAL SALE. These purchases are not eligible for returns, refunds, or exchanges.

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4. Bonsai Cha Chasen Matcha Maker Warranty

• Covered by a 1-year warranty against manufacturer defects only.

• Not covered: misuse, water/heat damage, or normal wear and tear.

• If you experience a defect within one year, contact us for support.

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5. Refund Process

• All returned items are inspected upon arrival.

• Approved refunds will be credited to your original payment method.

• Processing timelines depend on your bank or card provider.

• Non-refundable: shipping, handling, and processing fees.

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6. Gifts (excluding Bulk Matcha)

If the item was purchased as a gift, you may receive a gift credit for the value of the return. If the item was not marked as a gift, the refund will be issued to the original purchaser.

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7. Return Shipping

• Customers are responsible for all return shipping costs.

• Return shipping fees are non-refundable.

• We strongly recommend using a trackable shipping method and/or insurance. Bonsai Cha is not responsible for lost or undelivered returns.

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8. Contact Us

For return or refund requests:
📧 info@bonsaicha.com
📞 (204) 785-1711