Refund policy

Last Updated: August 1, 2024 

Returns and Exchanges

At Bonsai Cha, we value your satisfaction and offer a convenient 30-day return and exchange policy. Kindly note that this policy applies strictly within the 30-day period from the date of purchase. After this period, we regret that we won't be able to process any returns or exchanges.

In the rare event that you receive a defective or damaged item, we are more than happy to replace it for you. In such cases, the exchanged items must be in their original packaging.

Please note that return processing may take up to 2 weeks from the date we receive your returned item.

For assistance with your return or exchange, please visit our Contact Us page and include your order reference number. Our team will be prompt in providing you with clear instructions on how to proceed with the process.

30 Day Guarantee

At Bonsai Cha, we take pride in the exceptional quality of our products. We want you to have complete confidence in your purchase, which is why we offer a 30-day money-back guarantee. If, for any reason, you are not fully satisfied with your experience with Bonsai Cha, please reach out to us, and we will promptly address the issue to make it right or provide you with a refund.

Bulk/Wholesale Items

All purchases on bulk/wholesale items as part of our wholesale programs are FINAL SALE. These items are not eligible for returns or exchanges.

Bonsai Cha Chasen Matcha Maker Warranty

The Bonsai Cha Chasen matcha maker comes with a 1-year warranty covering manufacturer defects only. We will not replace any units due to misuse, water or heat damage. If you encounter a manufacturer defect within one year of purchase, please contact us for assistance.

Refunds

Upon receipt of the returned item, it will be inspected to determine if it meets our returns criteria. Once inspection is complete, a representative will contact you to notify you of the acceptance or rejection of the return.

Upon approval, a refund will be processed and a credit will automatically be applied to your original method of payment. Please allow adequate time for your refund to be credited to your account. We kindly request that you check your bank account and contact your respective bank and/or credit card company to determine if your refund is in process.

Please note that any shipping, processing, or handling fees related to the order will not be refunded.

Gifts

In the case of gifts, a gift credit for the value of your return will be issued upon receipt of the returned item. If the item wasn’t marked as a gift when purchased, we will send a refund to the purchaser of the gift.

Return Shipping

To initiate a return for your product, kindly get in touch with us, and we will provide you with clear instructions on the process.

Please note that return shipping costs are the responsibility of the purchaser and are non-refundable. Bonsai Cha will not cover the expenses incurred for returning the item.

Ensuring a smooth return process falls under the purchaser's responsibility, and it is essential to adhere to Bonsai Cha's returns policy. For valuable items, we recommend obtaining a tracking number and/or shipping insurance to ensure secure transit. Please be aware that Bonsai Cha cannot guarantee receipt of returned goods and advises taking necessary precautions for tracking the return.

If you have any questions about this Returns Policy, please contact us at: