Shipping Policy

Last Updated: September 15, 2025

At Bonsai Cha, quality takes time. Every order is prepared with care, and in some cases produced and shipped directly from Japan. Please allow up to 3 weeks for production and delivery.

---

1. Processing Time

• Standard orders are typically processed within 1–3 business days.

• Bulk/wholesale orders or special-grade matcha may require additional production lead time before shipping.

• If there is a significant delay, we’ll contact you directly.

---

2. Shipping Methods & Lead Times

• Standard Retail Orders (Canada & U.S. – UPS):

  • Usually delivered in 5–7 business days once shipped.

  • Limited stock held in Canada ships faster at standard UPS rates.

• Bulk & Wholesale Orders (DHL Express – Direct from Japan):

  • Allow up to 3 weeks total (production + transit); during peak periods this timeline may be extended.

  • Typical DHL delivery is 5–10 business days after dispatch.

---

3. Shipping Locations

• We ship to addresses in Canada and the U.S.

• International orders outside these regions: Please contact info@bonsaicha.com for special arrangements.

---

4. Shipment Confirmation & Tracking

You’ll receive a confirmation email with tracking once your order ships. Tracking becomes active within 24 hours.

---

5. Customs, Duties & Taxes

• Bonsai Cha is not responsible for customs fees, duties, or taxes.

• Customers are responsible for any charges applied during or after shipping.

---

6. Damages & Lost Packages

• Bonsai Cha is not liable for products damaged or lost in transit.

• If damage occurs, file a claim directly with the carrier. Keep all packaging and product materials to support your claim.

---

7. Returns

See our [Refund & Returns Policy] for details.

---

8. Contact Us

For questions about shipping:
📧 info@bonsaicha.com
📞 (204) 785-1711