PRIVACY POLICY

Privacy Policy

Last Updated: September 15, 2025

Bonsai Cha Inc. (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and share your information when you use our website at http://www.bonsaicha.com (the “Service”). By using the Service, you agree to the terms of this Privacy Policy.

 

1. Definitions

  • Account: A unique account created for you to access parts of our Service.

  • Company: Bonsai Cha Inc., East Selkirk, MB, Canada.

  • Cookies: Small files placed on your device to track activity and remember preferences.

  • Country: Canada (Province of Manitoba).

  • Device: Any internet-connected device such as a computer, phone, or tablet.

  • Personal Data: Any information relating to an identified or identifiable individual.

  • Service: The Bonsai Cha website.

  • Service Provider: Third parties that process data on our behalf (e.g., analytics, hosting, advertising).

  • Usage Data: Automatically collected technical data (e.g., IP address, browser type, device ID, pages viewed).

  • You: The individual accessing the Service, or the legal entity you represent.

2. Data We Collect

a. Personal Data you provide

  • Name, email, billing/shipping address, phone number.

  • Payment details (processed securely via third-party payment providers).

  • Any information you submit when contacting us or creating an Account.

b. Usage Data (collected automatically)

  • IP address, browser type/version, device identifiers.

  • Pages visited, time/date, session length, referring URLs.

  • Mobile device type, OS, and internet connection type.

c. Social Media Login
If you sign in via Google, Facebook, or X (formerly Twitter), we may receive your name, email, and public profile information.

d. Tracking Technologies
We use:

  • Cookies (session & persistent) for login, functionality, and preferences.

  • Pixels & Web Beacons to measure engagement and ad performance.

  • Local storage / Flash Cookies for certain features.

3. How We Use Your Data

We use Personal Data for purposes including:

  • Providing and maintaining the Service.

  • Processing and delivering orders.

  • Managing your Account.

  • Contacting you by email (order updates, service notices, marketing if opted in).

  • Improving our website, marketing, and user experience.

  • Detecting fraud and ensuring security.

4. Advertising & Data Sharing

We use advertising partners (including Meta/Facebook, Google Ads, and similar platforms) to deliver relevant ads.

  • We share limited customer activity data (e.g., product views, cart activity, purchase events, hashed identifiers) through Meta Pixel, Conversions API, and similar tools.

  • This helps us measure performance, personalize ads, and reach customers more effectively.

You can:

  • Adjust cookie settings in your browser.

  • Manage Off-Facebook Activity and other ad preferences in your social media settings.

5. Managing Cookies & Preferences

  • You may refuse cookies in your browser settings, but some parts of the Service may not work properly.

  • You can opt out of personalized ads by visiting:

  • For more, see our [Cookies Policy].

6. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined above, or as required by law.

7. Data Security

We use commercially reasonable safeguards to protect your data. However, no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your Personal Data.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent for marketing communications.

To exercise rights, email us at info@bonsaicha.com.

9. Children’s Privacy

Our Service is not directed to children under 13. We do not knowingly collect Personal Data from children.

10. International Users

If you access our Service outside Canada, your data may be transferred and stored in Canada or other countries with different data protection laws.

11. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be posted here with a revised “Last Updated” date.

12. Contact Us

For questions or concerns, please contact:
Bonsai Cha Inc.
East Selkirk, Manitoba, Canada
📧 info@bonsaicha.com